Billing Guide
Note
Claims information is submitted via TexMedConnect.
All fields marked with a red dot are mandatory and must be filled out before the claim can be submitted.
- Do not enter anything in any other boxes except the ones indicated below.
- Click on drop down boxes to see options.
- If you are unable to log into TexMedConnect, please call the TMHP EDI Helpdesk at 888-863-3638.
Other Steps to Take for Rejected or Denied Claims
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If a claim rejects, try entering all of the information again and submitting it. Be sure you have entered the authorization number and the correct NPI numbers for the provider and performing provider (case manager).
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Contact TMHP to confirm the authorization information is correct.
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For denied claims, call the TMHP Contact Center (800-925-9126). Record the ticket number for the call.
Computer-Based Training on TexMedConnect
This training is titled TexMedConnect for Acute Care Providers Training. Although this training is for acute care providers, the information is helpful for the case management provider who will use the same system but will file a professional claim in TexMedConnect using the CMS 1500 form. Visit the TMHP LMS webpage to create an account or log in to your account to view the training.
Registered TexMedConnect users can also view and download the current version of the Acute Care Manual.
Texas Medicaid Provider Procedures Manual (TMPPM) contains procedures for Case Management providers. The current Behavioral Health and Case Management Services Handbook can be viewed and downloaded from the TMPPM website.