Section 4: Appendices

Billing Guide

Note

Claims information is submitted via TexMedConnect.

All fields marked with a red dot are mandatory and must be filled out before the claim can be submitted.

  • Do not enter anything in any other boxes except the ones indicated below.
  • Click on drop down boxes to see options.
  • If you are unable to log into TexMedConnect, please call the TMHP EDI Helpdesk at 888-863-3638.

Entering Case Management Claims in TexMedConnect

NPI

Click on your Group or Individual NPI from the drop down. If you are a group, enter your group NPI #; do not enter the case manager’s NPI # unless you are an individual provider.

Claim Type

Click on Professional or CMS 1500 from the drop down.

  • Patient Tab
    Account #

    You can determine this internal number. You can use the client’s Medicaid number if you choose. This is for your tracking purposes.

    Patient data

    Information should auto-populate or should be easily available for you to input.

    Client #

    Enter the client’s Medicaid #.

  • Provider Tab
    Billing NPI

    Enter your group or individual NPI here.

    ID Type

    See the drop-down options. Most of you will click on 24 Employer ID or SSN.

    EIN/SSN

    Enter your employer ID # if you are a group. Individual providers—enter SSN.


    Skip Facility and Referring Provider Sections.

    You can save the template here and return later if you choose.

  • Claim Tab
    Date of Current Condition

    Leave blank.

    Authorization #

    Enter the prior authorization number (PAN). This is the number that TMHP issues upon approval of the prior authorization request. There is NO red dot here, but you must enter PAN for CM claims.

  • Diagnosis Tab
    Code

    Enter the ICD-10 code without periods. For example, enter F909, not F90.9. You can use search: findacode.com

    Description

    This should auto-populate.

    Present on Admission

    Leave blank.

  • General Details Tab
    DOS

    Enter the date that you performed the service.

    POS

    Use the drop down to find the place that you performed the service.

    Proc ID

    Use the drop down and click on HC.

    Proc Code

    Enter G9012.

    Remarks

    Leave blank.

    Mod1

    See the table below and enter appropriate modifier.

    Mod2

    See the table below and enter appropriate modifier or none.

    Procedure Code Procedure Description Additional Information

    G9012

    Comprehensive visit (in-person)

    Modifier U2 and U5

    G9012

    Comprehensive visit (synchronous audiovisual)

    Modifier U2, U5 and 95

    G9012

    Follow-up visit (in-person)

    Modifier U5 and TS

    G9012

    Follow-up visit (synchronous audiovisual)

    Modifier U5, TS and 95

    G9012

    Follow-up visit telephone (audio only)

    Modifier TS and 93

    Ignore Mod3, Mod4, Ane. Min., OB. Ane Unit

    Diag Ref

    Click on the ICD-10 code in drop down.

    Quantity

    Enter 1

    Unit Price

    You can enter any dollar amount; however, you will be paid that amount if it is below CM rates. Suggest you enter rate as shown in table above.

    Perf NPI

    Enter the case manager’s NPI number. This must be the case manager that TMHP authorized services to be provided by. This is also called the performing provider.

    Leave rest blank.

    Can add another claim here or hit next.

  • Other Insurance Tab
    Source of Payment

    Click on NONE in the drop down.

    Skip all other questions.

  • Certification, Terms and Conditions

    Click we agree box.

    Submit claim.

Other Steps to Take for Rejected or Denied Claims

  • If a claim rejects, try entering all of the information again and submitting it. Be sure you have entered the authorization number and the correct NPI numbers for the provider and performing provider (case manager).

  • Contact TMHP to confirm the authorization information is correct.

  • For denied claims, call the TMHP Contact Center (800-925-9126). Record the ticket number for the call.

Computer-Based Training on TexMedConnect

This training is titled TexMedConnect for Acute Care Providers Training. Although this training is for acute care providers, the information is helpful for the case management provider who will use the same system but will file a professional claim in TexMedConnect using the CMS 1500 form. Visit the TMHP LMS webpage to create an account or log in to your account to view the training.

Registered TexMedConnect users can also view and download the current version of the Acute Care Manual.

Texas Medicaid Provider Procedures Manual (TMPPM) contains procedures for Case Management providers. The current Behavioral Health and Case Management Services Handbook can be viewed and downloaded from the TMPPM website.