Section 2: Workflow Timeline
Section 2
2

Workflow Timeline

What you'll learn

  • Referral and Intake
  • Prior Authorization
  • Comprehensive Visit and Documentation
  • Addressing Your Client’s Needs
  • Follow-Up Visits
  • Tips for Good Practice
CPW services follow a structured path and require documentation of each step. In this section, you’ll learn about each step, the required timeline and documentation, and guidance about how to serve clients enrolled in traditional/fee-for service and managed care Medicaid. You’ll also follow a case example that illustrates common issues faced by case managers.